Delete Your BallBrain Account

BallBrain users can permanently delete their account and associated data. Account deletion cannot be undone.

If you cannot access the app

Email hello@ballbrain.app from the email address associated with your account and use the subject Delete my BallBrain account. We may ask you to verify your identity before completing the request.

Team or coach account holders should also use this email process to request account deletion.

Data deleted

When an athlete account is deleted, BallBrain removes:

• The Firebase Authentication account
• The main account and profile record, including email, username, name, birth date, country, position, and other profile information
• Training plans, workout progress, streaks, points, badges, achievements, and related activity data stored with the account
• Nutrition records
• Vertical-jump test history and metadata
• Notification inbox records, notification logs, and the push-notification token
• Profile images stored by BallBrain
• Username and email reservations
• The athlete's team-roster link, if applicable

Data not controlled by BallBrain

The deletion process does not remove:

• Images saved to your device's photo library
• Content you shared to Instagram or another third-party service
• Information stored by a third party under its own independent account or terms

You must delete those items directly from your device or the relevant third-party service.

Retention after deletion

BallBrain does not intentionally retain account data in its active systems after deletion completes. Limited records may be retained only when required for legal obligations, dispute resolution, fraud prevention, security, or enforcement, and only for as long as required for that purpose. Residual copies may also remain temporarily in service-provider backups until those backups are overwritten under the provider's normal retention cycle.

Need help?

Contact hello@ballbrain.app. For more information, read the BallBrain Privacy Policy.